Who we are

Baraka Body provides Exercise Physiology and related allied health services in Queensland.
In this policy, “we”, “us”, and “our” refer to Baraka Body.

Information We Collect

We may collect personal and sensitive information that is necessary to provide safe and effective care, including:

• Name, date of birth, address, email, and phone number
• Health information such as medical history, symptoms, assessments, and clinical notes
• Appointment details, correspondence, and billing information
• Information required for Medicare, private health, or third-party claims
• Website usage data such as IP address and browser type

Health information is considered sensitive information and is given a higher level of protection under Australian privacy law.

How We Collect Information

We collect information when you:

• Book or attend an appointment
• Complete intake or consent forms
• Communicate with us via phone, email, or website
• Use our online booking system (Nookal)
• Interact with our website

Where possible, information is collected directly from you.

Use of Your Information

We collect and use your information to:

• Provide exercise physiology and clinical care
• Manage appointments, reminders, and communication
• Maintain accurate clinical records
• Meet legal, regulatory, and professional obligations
• Improve our services and website experience

Disclosure of Information

Your information may be disclosed to:

• Treating practitioners and administrative staff within Baraka Body
• Other health professionals involved in your care (with your consent or where legally permitted)
• Third-party service providers used for practice management, including Nookal
• Regulatory bodies when required by law

We do not sell or rent your personal information.

Use of Nookal

We use Nookal, a secure practice management system, to manage bookings, clinical records, and communications.

Information entered into Nookal is stored and managed in accordance with Nookal’s own privacy and security policies. Use of this system is subject to Nookal’s terms and privacy practices.

Data Storage and Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure, including:

• Secure electronic record systems
• Password-protected access
• Secure physical storage where applicable

Retention of Records

Clinical records are retained for the minimum period required under Australian and Queensland health record legislation. When information is no longer required, it is securely destroyed or de-identified.

Access and Correction

You may request access to, or correction of, the personal information we hold about you. Requests should be made in writing and will be responded to within a reasonable timeframe.

Overseas Disclosure

Some third-party systems we use may store data on secure servers located outside Australia. We take reasonable steps to ensure overseas providers comply with Australian privacy standards.

Changes to this Privacy Policy

We may update our Privacy Policy without notice.

Contact Us

If you have questions about this Privacy Policy, please contact us by sending an to: admin@barakabody.com.au